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Terms & Conditions

These Terms and Conditions apply to your interaction with the KDH Appliances Ltd (Trading as KDH Electrical) website and every order placed with KDH Appliances Ltd (Trading as KDH Electrical).

Please read these Terms and Conditions carefully and in conjunction with the Delivery Policy which can be found here. Please find the Refund and Returns Policy here.

Our Contract With You
KDH Appliances Ltd (Trading as KDH Electrical) will be referred to as ‘We, Our, Us,’ after this point. We use the terms ‘You, Your, The client’ to refer to the purchaser from this point onward.

When you place an order you are confirming your intention to purchase and complete payment for product(s) or service(s) from us. We will send you an order acknowledgement within 24 hours to confirm your purchase. 

However, your accepted order will only become legally binding once your product(s) or service(s) have been dispatched. Until this we reserve the right to cancel or decline to supply the product(s) or service(s) for any reason. In this unlikely event we will refund you all monies you have paid to us, and aim to provide a full explanation as to the reason behind this decision.


Availability statuses shown on our website are taken from physical stock levels. Where we refer to physical stock we state that this is a product  which is physically kept in our warehouse. We also have access to a supplying manufacturer managed stock portal. Where we use the term portal, we refer to a website our suppliers provide us access to that gives real time and live up to date information regarding stock availability. Where we use the term ‘supplying manufacturer manager stock portal’ we refer to the accuracy of this information is out of our control and whilst we will always endeavour to provide accurate information, we are reliant on third party suppliers.

If you are in any doubt about availability, then the first point of contact should be with us via telephone or email. Both of which are widely available across our website should you need to make an inquiry.

If we encounter an issue regarding availability post-purchase, we will contact you within 24 hours of this issue first arising to inform and update you. Should we not be able to fulfil an order within an agreeable timescale, we will provide you the options of continuing with the order, under the new advised availability time frame, or offer you a full refund of all monies paid.

Website Information

Whilst we make every effort to provide accurate information for every product listed on www.kdhelectrical.co.uk there is no guarantee that the information published is 100% accurate. This can be due to a number of factors. If you are unsure of any information, then please raise this with us directly before proceeding with a purchase. We will review the product or service in question and either confirm or revise accordingly.

Dimensions, sizings, weights and any other derivative of measurement such as, and not limited to, quantity, description, colour, capacity, imagery, features are approximate and indicative only.

Please be aware that any given product dimension or size, are the general size of the appliance and does not include any protruding features such as controls and handles etc.

In the case, where the design or specification is changed by the manufacturer of a specific model without notice, and we cannot guarantee that the image displayed will accurately reflect the true colour and design of the product delivered to you. In this instance, please make contact with us directly and refer to our Returns and Refunds policy.

Photos, videos, links and data used by us or our suppliers forms part of our website.


All prices stated include VAT.  We reserve the right to amend by either increasing, or decreasing the stated price of our products or services without notice. In the event this affects an existing order, you will be notified in due course.

For orders over £300, we include delivery as part of the price you pay. However, there are some exceptions to this in reference to location. Prior to order, if you are not within mainland UK please make contact with us in the first instance, and review our Delivery Policy.


We do not accept payments over the telephone. We are able to take payment via credit/debit card including Visa, Mastercard and Amex via our merchant partner Klarna, these payments are taken securely online using the latest secure transaction protocols.

We also accept PayPal on all online orders at no extra cost. An invoice via Paypal can also be arranged allowing you to pay without a Paypal account.

Please be aware no goods will be dispatched to you without full payment being received. We also offer the facility to pay by BACs Bank Transfer. You should contact us directly prior to any purchase before proceeding with any transaction.


Please refer to our Delivery Policy for full details. Home delivery is offered to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland). and most are included in the price but please check our Delivery Policy for full details. Delivery is free on orders over £300.

Delivery will be via one of the following services:

  • Our own transport service (Luton Van, or similar)
  • Direct from the manufacturer
  • Preferred third party carrier (Trusted local courier service)

All delivery services as standard are based on a one man service only. We provide an option for a Two-Man delivery service at an additional cost. If you are unsure, then please contact us directly to discuss your options prior to purchase.

Once our Transport department is able to confirm a delivery slot,  we will email you to advise of a suitable delivery date.

The day before the proposed delivery date, we will email you an anticipated 4 hour time slot. Smaller items may be dispatched by parcel carriers including Royal Mail, DHL or Hermes.

Appliances can be big and heavy items to lift and move. Therefore, it is your responsibility to advise us of potential issues regarding delivery.

Examples of issues to advise us on would be and not limited to;

  • Someone not available to accept and sign for delivery of item(s)
  • Staircases, or steps, (3 or more)
  • Large steps / obstructions
  • Narrow corridors and / or tight turns where manoeuvrability is restricted
  • Large radiators or other fixed points that could prevent ease of entry into a property
  • Parking restrictions or lack of places to stop in regard to a large Luton Van

Any or a combination of these may all affect our ability to deliver your product to you in a safe and timely manner.

It is your responsibility to ensure access to your property is achievable. You are the only person who can supply us this information. We cannot accept responsibility if there is a legitimate issue regarding delivery that we have not been made aware of.

In situations where access cannot be gained, either by any method mentioned above or by another unforeseen circumstance, we will endeavour to offer delivery to the nearest accessible point. For example; a garage, conservatory or another safe place allowing you to have the option to get the product safely into your home.

All items will need to be signed for as accepted and checked for damage. Should damage have been found it is your responsibility to raise this to us as per our Returns and Refunds policy. 


If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

We must be made aware of all damages within 48 hours of receipt. We recommend you unpack your item at the point of delivery, but if this is not possible it must be within 24 hours of receiving the item.

Please note any damage to the packaging on the delivery note, and sign for your item(s) as unchecked. However, this does not negate the need for you to check the item for damage within 24 hours of receipt. 

We cannot offer returns for any damaged items once the first 48 hours from delivery passes. It is your responsibility to ensure the item is checked for damage within these timeframes.

For further clarification, please contact us prior to purchase or review our Delivery Policy AND our Returns and Refunds Policy.

Delivery Limitations

On occasion due to circumstances beyond our control there may be occasions where we simply cannot get a delivery to you in time.

Examples of where this commonly happens are below;

  • Accidents or general congestion or just plain Road closures / restrictions
  • Severe adverse weather conditions such as floods, snow or high winds
  • Vehicle breakdown or staff absence

In the event of any of these we will contact you as soon as possible to advise of the current situation. Whilst we attempt to pre-empt any possible issues that arise and try to offer solutions, we will not be held liable for any ongoing costs, tradesman, food deliveries, or other prior arrangements made in relation to receiving your goods on time.

If we are unable to fulfill the delivery slot, we will offer our next earliest available slot. In the event of heavy traffic delivery may be postponed as we are governed by the drivers hours regulations and the working time directive. For any further clarification on this please contact us and refer to our Delivery Policy in full.

Disconnection & Reconnection

Disconnection is available for certain existing appliances for water. Please note we can only connect and reconnect freestanding and/or built-in/integrated appliances if you have selected the service at the time of ordering. If you have ordered but later wish to add this service you must make contact with us at the earliest opportunity.

Disconnection is included in the installation for both freestanding and integrated appliances. Please note disconnection is not available for hard-wired free standing appliances.


If you have selected a recycling only service please ensure that;

  • Fridges or Freezers must be defrosted and all food removed
  • Washing Machines, Tumble Dryers, and Dishwashers must be emptied
  • All appliances must be disconnected from power and water supplies
  • Appliances are ‘Ready to be collected’

Once the appliance has been removed it will not be possible to return it.


Installation services are available for most of the products we retail, we will not offer the following services;

  • Any alterations to gas/water pipe work or electrical wiring
  • Undertaking any work with means of isolation for water or electric
  • Current drainage unsuitable for connection
  • Cabinet, or floor alterations including carpentry work

Installation of appliances is a ‘like-for-like’. For example, installation of an oven which replaces an older appliance whereby we are able to wire the new oven straight in. If the old oven had a 32amp supply then the new oven must match this.

For full details please refer to the Delivery Policy.

Advisory Notes

Check the dimensions of your new appliance to ensure there is suitable ventilation, ensure there is adequate space between cooking appliances and adjacent furniture. If in doubt please consult with the manufacturer requirements, or speak to us prior to purchase.

All appliance installations need a suitable means of isolation for electric and/or water. Some new appliances need different requirements from the old ones they are replacing, If connecting a built-in or built under oven, the housing must be suitable to safely support the appliance. If anything is deemed unsuitable we will not be able to fit your appliance.

In this situation, generally, if we are unable to carry out installation we would provide a full refund for the cost of installation. However, if you are unsure then please make contact with us to discuss in further detail.


If you change your mind please inform us of your wish to cancel as soon as possible. You must provide notice of cancellation within 14 days of when the item was first delivered to you. You then have 14 days from the date of informing us of your decision to cancel to ensure the item is returned to us. 

You are able to unpack the appliance and inspect it as you would have if you bought the item from a shop.

However, all packaging must be undamaged and reusable. You must not attempt to install or use the item. The item must be undamaged and returned to us without any marks, or damage to the item itself or its packaging. If you are unsure, then the best practice is to avoid opening the appliance and speak to us first.

If the item is returned with damaged packaging or as damaged, this will affect our ability to resell the item as new, and subsequently we will likely charge you for the loss of saleability as this will incur a restocking fee. Where you have not used the product and it is returned in the original packaging undamaged and complete you will receive a full refund within 14 days of the return of the item.

To cancel an order please call us on 01622 541312 or email sales@kdhelectrical.co.uk with 14 days of delivery of the item. There may be a charge for collection or you can return the item to us.

Faulty Goods

You have statutory rights in relation to products which are faulty, we have a legal duty to supply products that meet the requirements to be of satisfactory quality and fit for purpose.

This liability only extends to the product itself and we will not accept any liability for any associated costs, this includes installation, service calls and trades people. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

All appliances will be supplied with the manufacturer’s warranty in addition to your rights under the Sales of Goods Act. You will receive a warranty of varying lengths depending on the manufacturer.

Items purchased normally have a minimum of 1 year warranty covering all parts and labour, or in some instances 2, 5 or even 10 years depending on the item.

Promotions operated via manufacturers, including cashback and additional warranties are normally redeemed directly with the manufacturer. We accept no liabilities for any faults or associated cost or any subsequent damage caused by a faulty appliance.

Things Beyond Our Control

We will not be liable or responsible for any failure of our obligations under these terms caused by events outside our reasonable control, such events include;

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather;
  • or Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • or Impossibility of the use of public or private telecommunications networks Strikes, lock-outs or other industrial action;
  • or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

Our Liability to You

The KDH Appliances Ltd (Trading as KDH Electrical) operates with an ethos of great customer service every time. However, occasionally things do go wrong and we pride ourselves on how we manage these issues. As a responsible company, we believe that the most important thing is acceptance that things can go wrong and it is how we manage things from then on.

Our service is for the supply of products for domestic and private use only. We are not liable for any loss of profit, loss of business, business interruption, business opportunity or associated costs to any damage caused by an item purchased from us.

If you need any assistance with any aspect of our service please ask us a question sales@kdhelectrical.co.uk or contact us on 01622 541312

We may use your personal information you provide us with to offer special promotional opportunities from us or third parties. You may request these be stopped at any time by contacting us. Please review our Privacy Policy for further details.

Telephone calls may be recorded for training and monitoring purposes only.