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Our Delivery Information

Delivery dates depend on stock availability status and route planning restrictions. 

Home delivery is offered to every UK postcode (excluding Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland). and most are included in the price but please check our Delivery Policy for full details.

Delivery will be via one of the following services:

  • Our own transport service (Luton Van, or similar)
  • Direct from the manufacturer
  • Preferred third party carrier (Trusted local courier service)

All delivery services as standard are based on a one man service only. We provide an option for a Two-Man delivery service at an additional cost. If you are unsure, then please contact us directly to discuss your options prior to purchase.

Once our Transport department is able to confirm a delivery slot,  we will email you to advise of a suitable delivery date.

The day before the proposed delivery date, we will email you an anticipated 4 hour time slot. Smaller items may be dispatched by parcel carriers including Royal Mail, DHL or Hermes.

We also offer a preferred date option. This is not a guarantee that we will be able to achieve this date but it is taken into consideration when our transport team plans their routes.

As standard we do ask that you allow three working days between your preferred delivery date request and the date you place the order. Standard delivery schedule is Mon-Fri. Saturdays and Sundays are not part of the normal delivery schedule but on occasion we do offer these days where possible.

Depending upon your location, delivery will be made by our own vehicle and staff these areas including Sussex, Essex, Kent & London.  We may cover other areas ourselves but we may also organise delivery directly from the manufacturers own home delivery service or preferred carrier. Collections are also possible, please contact for information on the collection process.

Deliveries are made to your room of choice on the ground floor, we can deliver to an alternative location but we must know in advance, all deliveries are undertaken within Health and Safety parameters and delivery services will be undertaken according to the size and weight of the product in question, please contact us for details.

Delivery confirmation

A signature will be required for all deliveries, standard deliveries are made between the hours of 7am and 9pm on Mon – Fri.

Once a delivery date is confirmed you must be available to accept the delivery or notify us within 24 hours of the confirmation to rearrange the date. During delivery the delivery driver will;

  • Remove all packaging on the doorstep at your request
  • Obtain a signature for the acceptance of delivery
  • Allow adequate time for the condition of the appliance to be checked thoroughly

Appliances can be big and heavy items to lift and move. Therefore, it is your responsibility to advise us of potential issues regarding delivery.

Examples of issues to advise us on would be and not limited to;

  • Someone not available to accept and sign for delivery of item(s)
  • Staircases, or steps, (3 or more)
  • Large steps / obstructions
  • Narrow corridors and / or tight turns where manoeuvrability is restricted
  • Large radiators or other fixed points that could prevent ease of entry into a property
  • Parking restrictions or lack of places to stop in regard to a large Luton Van

Any or a combination of these may all affect our ability to deliver your product to you in a safe and timely manner.

It is your responsibility to ensure access to your property is achievable. You are the only person who can supply us this information. We cannot accept responsibility if there is a legitimate issue regarding delivery that we have not been made aware of.

In situations where access cannot be gained, either by any method mentioned above or by another unforeseen circumstance, we will endeavour to offer delivery to the nearest accessible point. For example; a garage, conservatory or another safe place allowing you to have the option to get the product safely into your home.

All items will need to be signed for as accepted and checked for damage. Should damage have been found it is your responsibility to raise this to us as per our Returns and Refunds policy. 


If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

We must be made aware of all damages within 48 hours of receipt. We recommend you unpack your item at the point of delivery, but if this is not possible it must be within 24 hours of receiving the item.

Please note any damage to the packaging on the delivery note, and sign for your item(s) as unchecked. However, this does not negate the need for you to check the item for damage within 24 hours of receipt. 

We cannot offer returns for any damaged items once the first 48 hours from delivery passes. It is your responsibility to ensure the item is checked for damage within these timeframes.

For further clarification, please contact us prior to purchase or review our Delivery Policy AND our Returns and Refunds Policy.

Delivery Limitations

On occasion due to circumstances beyond our control there may be occasions where we simply cannot get a delivery to you in time.

Examples of where this commonly happens are below;

  • Accidents or general congestion or just plain Road closures / restrictions
  • Severe adverse weather conditions such as floods, snow or high winds
  • Vehicle breakdown or staff absence

In the event of any of these we will contact you as soon as possible to advise of the current situation. Whilst we attempt to pre-empt any possible issues that arise and try to offer solutions, we will not be held liable for any ongoing costs, tradesman, food deliveries, or other prior arrangements made in relation to receiving your goods on time.

If we are unable to fulfill the delivery slot, we will offer our next earliest available slot. In the event of heavy traffic delivery may be postponed as we are governed by the drivers hours regulations and the working time directive. 



If damage is noted at delivery you must refuse the delivery and sign as refused with the reason noted on the paperwork, if you notice damage after delivery and within 48 hours you must not install any damaged items this will be considered as acceptance of goods and the item will be non-refundable.

Damaged goods must be reported within 48 hours of delivery to us, we may use our discretion after this period.

In the case of a faulty item it may be a requirement that a service agent is appointed by the manufacturer to diagnose the fault prior to a replacement being arranged.

Deliveries made to warehouses, shipping agents, couriers, forwarding agents etc, as requested by the customer will cease to be our responsibility once signed for as in good condition by the third party. This clause is in place as we cannot be held responsible for the handling of the items by the third party once delivered.

Delivery Charges

Delivery is free to most UK postcodes excluding;

The Isle of Wight, Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor, Shetland Isles, Ireland and Scottish Highlands. (Please contact us for delivery information to these locations)

International Deliveries

Our deliveries are restricted to the UK Mainland. We can arrange to have your goods delivered to a UK shipping agent on your behalf to be forwarded to your delivery location outside of the UK at your own cost.

Delivery Lead Times

Please note it may be possible to arrange delivery within 48 hours but please contact us first as this is not part of our standard delivery service.

Delivery to London and the South East is normally 2/5 working days for UK wide delivery services please allow 3/7 working days following confirmation of your order, but certain areas may be longer please contact us for further information regarding your order.

Once delivery is confirmed you will receive confirmation of the order, you will then be contacted again to confirm a delivery date. The day before we will confirm the delivery time slot.

Disposal of Old Appliances

Please ensure all appliances for recycling are ready and accessible to collect from your property before our arrival the driver will not be able to collect your old appliance otherwise.

Disposal of your old appliance can be undertaken on a like for like basis only, excluding USA style fridge freezers and Range cookers, for £25 this charge represents the cost of transport only, we can offer recycling of these larger appliances but please call us to confirm.

Recycling of Major appliances is not offered which includes, French style cooling appliances, AGA’s, Subzero, Mastercool, appliances etc, this relates to all appliances over 125KG weight for health and safety reasons.

Delivering Your Purchase

Our driver will endeavour to deliver your order into a room of your choice situated on the ground floor only with suitable access.

Our standard one man delivery service may not be able to deliver standard width appliances into your property if you have more than three standard steps at any point or/and awkward access and/or narrow hallways etc.

Appliances over 70cm in width including USA style Fridge Freezers and Range cookers can be delivered by our Free standard delivery service to kerb side or a close as possible to the property entrance.

A one man delivery service will not be able to deliver this size of item into your property unless there is flat access or assistance is provided on site.

It is recommended that a two man delivery service is chosen at the checkout when ordering large appliances as re-delivery charges will apply for a failed delivery if you are unsure please contact us for advice.

The delivery access routes inside your property should be adequately protected to protect your property as the delivery team may need equipment to deliver your appliance.

Non-Billing Address Deliveries

When you request delivery to a different address this must be notified at the time of ordering in the checkout, after confirmation it may not be possible to arrange delivery to a different address.

Arranging a Delivery Date

In-stock will mean either we are physically holding the stock or new stock is in transit from the manufacturer.

Standard delivery is 2/6 working days based on the in stock status this can be next day depending on routing and availability  although sometimes for reasons beyond our control this is not possible but we will inform you accordingly.

It is recommended that you do not book contractors until we have physically delivered the item. We are always available to discuss the anticipated delivery schedules if you have any specific requirements.

Contact will be made within 48 hours of you placing an order to confirm an estimated delivery schedule, some orders may be delivered directly from the manufacturer depending on location and could take between 4/9 days.

We will update you via email during this process. If your delivery is via the manufacturer the following stages will apply;

  • Delivery Contractor will contact you at least 48 hours prior to delivery to confirm that the day of delivery is suitable, this can be rearranged directly with the carrier if required.
  • Confirm the delivery address, access and contact details.
  • Confirm the order being delivered along with any recycling services booked.
  • They will provide an estimated delivery date and time frame for the agreed day.

Installation Services

Freestanding appliance installation services are £40 and integrated is £100. These services are only available in the following areas, Kent, London, and the Southeast.

Installation services are available on integrated and free-standing ovens, washing machines, cooling, laundry and dishwashers they will be performed subject to the following criteria being met;

  • Connection can only be made to existing pipework and wiring, with a means of isolation.
  • Connections will not be made if the mains socket or plumbing is considered unsafe.
  • Carpentry, electrical or plumbing work will not be undertaken as part of these services.

If the delivery driver considers that the installation service is suitable then he will provide the following;

  • Remove the transit bolts and packaging as required
  • Level the feet on the appliance as reasonably practicable.
  • Connect the appliance to the power supply and/or power water connections.
  • Run a test program to ensure that the appliance is functioning correctly and free from leaks.

Integrated installation services are available on Ovens, cooling, laundry and dish washing appliances they will be performed subject to the following criteria being met;

  • Connection can only be made to existing pipework and wiring, with means of isolation.
  • Connections will not be made if the mains socket or plumbing is considered unsafe.
  • Carpentry, electrical or plumbing work will not be undertaken as part of these services.