Delivery Information

At KDH Electrical we aim to make your delivery as smooth as possible. Please read the following information carefully to ensure there are no delays with your order. This page should be read in conjunction with our Terms & Conditions which also apply to all purchases and deliveries, specifically but not limited to sections 3, 6 & 9.

We may update this policy from time to time — the current version is dated 30/01/2026.

1. Delivery Tracking

• You may be able to track the progress of your order using the tracking link provided at the top of this page. Please note that tracking information is only available for deliveries carried out using our own vehicles. Orders delivered via third-party carriers or directly from the manufacturer will not be visible through our tracking system, as these services operate their own independent delivery processes and update methods.
• Where a third-party courier or manufacturer delivery service is used, any tracking updates or delivery notifications will be provided directly by that service, using the contact details supplied at the time of order. We are limited to the information made available to us by these providers.
• To access order tracking, you will need to use the email address or phone number provided when placing your order, along with your order number. Tracking statuses are only updated once an order has been allocated to a delivery vehicle. Until this allocation has taken place, the status may display as “Info Received”.
• If you have been provided with a delivery date in advance, this date will remain valid while the order is awaiting full vehicle allocation and will not be affected by the interim tracking status.

2. Delivery Scheduling

• Delivery dates depend on both stock availability and our delivery routing.
• At checkout, you can select a preferred delivery date,. This is a chargeable service. Selecting a date does not guarantee delivery that day—we’ll confirm your final delivery date after processing. If we are unable to meet the preferred date you have paid for, the charge will be fully refunded.
• Please allow at least 3 working days between placing your order and the date you request.
• Standard delivery days are Monday to Friday. We occasionally offer Saturday deliveries, but this is not part of the standard service. Sunday deliveries are not available.
• In some cases, deliveries may be available sooner depending on stock status and route planning.

3. Delivery Areas & Methods

• Deliveries in Kent, London, Essex, and Sussex are usually carried out by our own vehicles and staff.
• In other parts of the UK, delivery may be arranged directly with the manufacturer’s home delivery team or a trusted third-party courier.
• Depending on your delivery location and the type of product ordered, your delivery may also be made on a pallet.
• Pallet deliveries are a kerbside service only, meaning the goods will be delivered to the nearest safe and accessible point at the property.
• If you have any concerns about access, unloading, or whether a pallet delivery would be suitable, you must contact us prior to placing your order so we can advise on the options available.
• Collections from our premises may also be possible — please contact us to discuss the process.

Areas Excluded from Free Delivery

• Delivery is free to most UK mainland postcodes. However, restrictions apply to the following locations:

• If your delivery address falls within these postcodes, please contact us for options before placing your order.
• Free standard delivery on all orders over £300 to most UK postcodes. For orders under £300, a small delivery charge will apply, which will be clearly displayed at checkout.

4. Delivery Access & Room of Choice

• As standard, our deliveries are carried out by a highly trained one-person delivery driver. Delivery includes bringing your appliance to a ground floor room of your choice, provided there is safe and reasonable access.
• Deliveries to upper floors, basements, or alternative locations may be possible, but these must be arranged in advance and are subject to the delivery team’s assessment. In some cases, a two-person delivery service may be recommended, and additional charges may apply.
• All deliveries are carried out in line with health and safety regulations. The feasibility of delivery depends on the size, weight, and manoeuvrability of the product, as well as the access conditions at your property.
• Drivers will always take reasonable care when delivering appliances. However, it is the customer’s responsibility to ensure that adequate precautions (such as protecting flooring, walls, and fixtures, and clearing access routes) are taken prior to delivery. KDH Electrical and its delivery partners cannot accept liability for accidental damage to property where suitable precautions have not been made.
• Customers must ensure that access routes are clear and suitable for delivery, including hallways, staircases, and doorways. Please measure carefully before ordering to ensure the appliance will fit.
• Any restricted access (such as more than three steps, narrow corridors, steep driveways, or limited parking availability) must be advised at the time of order.
• Failure to notify us of access restrictions may result in delivery being refused, completed on a kerbside-only basis, or rescheduled at additional cost. The final decision on whether safe delivery is possible rests with the attending driver.

5. Delivery Confirmation

• All deliveries require a customer signature on arrival.
• Standard delivery hours are between 7am–8pm, Monday to Friday.
• Saturday deliveries may be available, but these are not part of our standard service and may carry an additional charge.
• Once a delivery date is confirmed, you must be available to accept it. If you need to rearrange, please notify us within 24 hours of confirmation, or at the earliest available opportunity.
• Our standard service is a one-person delivery. The driver will deliver the appliance to a ground floor room of your choice (subject to safe access), remove packaging to the doorstep if requested, obtain a signature for acceptance, and allow reasonable time for you to inspect the product for visible damage before signing.
• Failed deliveries that are not our fault (e.g. incorrect address, unadvised access restrictions, or no one available to accept delivery) may be subject to a re-delivery charge.

6. Important Information – Damage & Inspection

• Please inspect your appliance at delivery where possible. If this is not practical, unpack and check within 24 hours.
• Any damage must be reported within 48 hours of receipt to sales@kdhelectrical.co.uk.
• If damage is visible on arrival, refuse delivery and note the reason on the driver’s paperwork.
• Do not install or use a damaged product—this will be treated as acceptance, and the item will become non-returnable.
• Claims for product or property damage after 48 hours cannot be accepted (see Section 8 of our Terms & Conditions for full details).

7. Delivery Coverage & Charges

• Free standard delivery (3–7 working days) is available to most UK mainland postcodes.
• We do not deliver directly to the following areas: Isle of Wight, Channel Islands, Isle of Skye, Isle of Man, Orkney, Shetland, Scottish Isles, Ireland, and the Scottish Highlands.
• However, we can arrange delivery to a nearby mainland location or UK-based shipping agent of your choice (at your own cost) for onward transport.
• International delivery is not available, but we can deliver to a UK-based shipping agent at your cost.

8. Delivery Lead Times

• South East, London & Home Counties: usually 3–5 working days, depending on stock and routing.
• Rest of the UK: usually 3–7 working days from order confirmation. Some of the more remote areas may take longer—please contact us for details.
• In-stock items may sometimes be delivered sooner (within 48 hours), subject to routing and driver availability.
• Products marked as Pre-Order, Due In, or Special Order are exempt from our standard 3–7 working day delivery timescale. Any delivery dates or timeframes shown are provided as estimates only and should not be relied upon as guaranteed. For the most accurate and up-to-date information, we recommend contacting us prior to placing your order.

9. Express Delivery

• Available on eligible items (usually within 48 hours).
• Covers Kent, London, Surrey, Essex, Sussex, and the wider South East.
• This is a chargeable service. Please call us on 01622 541 312 to confirm availability and costs before ordering.

10. Deliveries via Manufacturer/Courier

• You will be contacted at least 48 hours before delivery.
• The carrier will confirm the delivery address, access details, order contents, and any recycling services booked.
• A delivery window will be provided for the confirmed day.
• You must confirm directly with the courier any delivery date offered. If you are unable to accept a proposed date, you must reply to decline, and the courier will offer the soonest available alternative.

11. Disposal of Old Appliances

• We can remove and recycle old appliances on a like-for-like basis when delivering your new one.
• Recycling prices vary by appliance type—please check the cost at the point of purchase.
• Appliances must be fully disconnected, emptied, and ready for collection.
• US-style fridge freezers, range cookers, and appliances over 125kg are included in our recycling service but carry a higher charge due to additional handling requirements. Please contact us for details.

For full details, please see our Terms & Conditions page.

12. Large & Heavy Appliances

• Appliances over 70cm wide (e.g. range cookers, US-style fridge freezers) are normally delivered to kerbside or entrance only, unless there is suitable flat access.
• For these larger items, we strongly recommend selecting a two-person delivery service at checkout.
• Failed deliveries due to access restrictions may incur a re-delivery charge.
• Please review our Delivery Access & Room of Choice section for full conditions before ordering.

13. Non-Billing Address Deliveries

• If you would like your order delivered to an address different from the billing address, this must be specified at checkout.
• Once your order has been processed and the delivery confirmed, it may not be possible to change the delivery address due to courier and security restrictions.
• Any request to amend delivery details after confirmation must be made in writing by emailing sales@kdhelectrical.co.uk. Such requests will be reviewed on a case-by-case basis and may result in delays or additional charges.
• For security reasons, we are unable to change the delivery address once the goods are in transit.

14. Installation Services

We offer professional installation services in Kent, London, and the South East only. Our services include:

• Freestanding Cooling Appliance Installation (does not include door re-hinging).
• Built-In Appliance Installation for ovens, microwaves, and electric hobs (excluding gas, extractors, and range cookers).
• Freestanding Installation for laundry, cooling, cooking, and dishwashers (excluding gas & American-style cooling).
• Freestanding Installation for range cookers, American-style cooling, and appliances over 100kg (excluding gas).
• Freestanding Cooling Appliance Door Re-Hinging Service (if applicable).
• Recycling services available alongside installation.

What’s included:

• Removal of packaging and transit bolts.
• Levelling of the appliance where possible.
• Connection to existing water/electric supply (with a safe means of isolation).
• Running a test programme to check basic functionality.

Important notes:

• We do not carry out carpentry, plumbing, or electrical alterations.
• Installation may be refused if connections are unsafe, inaccessible, or unsuitable.

For full details, please see our Terms & Conditions page.

15. Deliveries to Warehouses, Shipping Agents, Couriers or Building Sites

• If you request delivery to a warehouse, shipping agent, courier, building site or project, or a forwarding company, our responsibility for the order ends once the item has been delivered and signed for as being in good condition.
• Once accepted at that location, the goods are deemed to be successfully delivered, and we cannot accept responsibility for any loss, damage, or handling issues that may occur after this point.
• It is your responsibility to ensure that your chosen third party has appropriate facilities, procedures, and insurance in place to handle your goods safely.
• Any claims for loss or damage after delivery to a third party must be taken up directly with them.